Tile Africa is a division of Norcros SA (Pty) Ltd.

This document sets out the terms and conditions (“Terms and Conditions”) of Tile Africa Proprietary Limited with registration number 1952/000012/07 (“Tile Africa”) governing the access and use of the information, products, services and sale of products and in general the use of and functions provided on www.tileafrica.co.za (“Website”).

This Terms & Conditions Policy comprises the Terms & Conditions, the Privacy Policy, the Cookie Policy and the General Conditions set out below as well as any other document which is incorporated by reference into this Terms & Conditions Policy.

Terms & Conditions

1. Definitions
   1. “Affiliate” - means, with respect to a person or entity, any person or entity which directly or indirectly, through one or more intermediaries, Controls, is Controlled by, or is under common Control with, such person or entity, and “Control” means possession, directly or indirectly, of power to direct or cause the direction of management or policies (whether through ownership of voting securities, by agreement or otherwise), and Affiliates shall have a corresponding meaning;
   2. “Child” or “Children” are considered to be person(s) under the age of 18 years old.
   3. “Personal Information” – means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to-
      1. Information relating to the race, gender, sex, pregnancy, marital status, national, ethic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;
      2. Information relating to the education or the medical, financial, criminal, or employment history of the person;
      3. Any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
      4. The biometric information of the person;
      5. The personal opinions, views or preferences of the person;
      6. Correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
      7. The views or opinions of another individual about the person; and
      8. The name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person,
         or any such changes to the definition of Personal Information in the Protection of Personal Information Act 4 of 2013.
   4. “Processing” – means any operation or activity or any set of operations, whether or not by automatic means, concerning Personal Information, including –
      1. The collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use;
      2. Dissemination by means of transmission, distribution or making available in any other form; or
      3. Merging, linking, as well as restriction, degradation, erasure or destruction of information.
   5. “Website” means Tile Africa’s website which can be located at www.tileafrica.co.za or www.tileafricacontracts.co.za
2. Use of the Website
   By accessing or using this Website, you agree to be bound by these Terms and Conditions. Your use of the Website means that you have read, understood, and accept these Terms and Conditions. This Policy is enforceable for all users of the Website.
3. Should any person that accesses the Website disagree with any of the Terms and Conditions, you must refrain from accessing the Website and/or using our services.
4. Intellectual Property
   1. For the purposes of this clause, "Intellectual Property Rights" refers to all rights related to any form of intellectual property owned and/or controlled by Tile Africa, whether directly or under license, both currently and in the future. This includes, but is not limited to, Tile Africa’s rights, title, and interest in all technology, source code, trade secrets, logos, systems, methods, trademarks, trade names, designs, patents, copyrights, and any similar proprietary rights worldwide, whether registered or unregistered. All intellectual property rights, including copyright, in all content, trademarks, software, data, materials, logos, databases, text, graphics, icons, hyperlinks, confidential information, designs, agreements, and multimedia works published on or via the Website (“proprietary material”) are owned by or licensed to Tile Africa and are protected from infringement under both local and international laws and treaties.
   2. By submitting reviews, comments, or any other content (except your personal information) to Tile Africa for posting on the Website, you automatically grant Tile Africa and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable right and license to use, reproduce, publish, translate, sublicense, copy, distribute, and incorporate such content in whole or in part, worldwide, in any form, media, or technology now known or developed in the future, for the entire term of any applicable copyright. You retain all rights to the content, subject to this license.
   3. All rights not expressly granted are reserved, and no right, title, or interest in any proprietary material or information on this Website is transferred to you.
   4. Except with Tile Africa's express written permission, no proprietary material from this Website may be copied, retransmitted, or otherwise used.
   5. Regardless of copyright status, the user acknowledges that Tile Africa owns all material on the Website (unless otherwise stated, in which case the material is owned by a third party) and that the user has no rights, title, or interest in any such material, whether it is confidential or not.
   6. Tile Africa permits you to view, copy, temporarily download to a local drive, and print content from the Website, provided that such use is for personal, informational, and non-commercial purposes only.
5. Trade Marks
   1. Tile Africa is a trade-mark of Norcros SA (Pty) Ltd.
   2. The names of all other products and services mentioned on this Website are the trade-marks of their respective owners. The display of trade-marks or trade-names on this Website does not convey or create any licence or other rights in these trade-marks or trade-names.
   3. Any unauthorised use of any of these trade-marks or trade-names is strictly prohibited.
6. Warranties
   1. Tile Africa does not warrant the quality, accuracy or completeness of any information on the Website. Such information is provided on an “as is” and “with all faults” basis and without warranty or condition of any kind. This Website may include inaccuracies or typographical errors. Tile Africa shall not be liable for any damages whatsoever, including special, indirect or consequential damages, arising out of or in connection with the use or performance of information available on this Website.
   2. By using this Website and submitting Personal Information you warrant that:
      1. You are not a Child and that you have full legal capacity to make use of this website. If you are under the age of 18 or otherwise not legally permitted to enter into a binding agreement, you may only use the Website with the involvement and supervision of a parent or legal guardian. You must obtain prior authorization, permission, and consent from your parent or legal guardian to be bound by these Terms and Conditions, as well as to take responsibility for all your obligations under these Terms.;
      2. That you are authorised to disclose Personal Information via the Website;
      3. Your disclosure of Personal Information does not infringe any trademarks, copyright, patents, trade secrets or other intellectual property rights;
      4. The Personal Information or other information is (to the best of your knowledge) true and correct;
      5. The disclosure of any information is not in contravention of any law; and
      6. The disclosure is not defamatory, hateful, racially, ethnically, religiously or otherwise offensive, obscene, amounting to hate speech, vulgar or inappropriate.
7. Cookies
   1. This website uses "cookies" to automatically collect information and data as part of the standard operation of internet servers. Cookies are small text files that a website can use (and which we may use) to recognize returning users, streamline ongoing access to and use of the site, track user behaviour, and gather aggregate data. This helps the website operator enhance the site's functionality and content, as well as serve more targeted advertising through third-party tools. The information gathered through cookies is not intended to personally identify you. If you prefer not to have information collected via cookies, most browsers offer a straightforward option to accept or reject cookies.
   2. Please note that certain features on our website may require cookies to function properly. Disabling cookies in your browser may limit your access to these features. For more information, please refer to our Cookies Policy
8. No endorsements
   No endorsement of any third party products or services is expressed or implied by any information, material or content referred to or included on, or linked to this Website.
9. Amendments
   1. Tile Africa retains the right to amend this Terms & Conditions Policy, including the right to revoke any permissions.
   2. Tile Africa reserves the right to modify or replace any part of these Terms and Conditions at its sole discretion. Any amendments will supersede and replace prior Terms and Conditions and will be posted on the Website. By accessing the Website and/or using its services, you agree to be bound by the most current version of the Terms and Conditions as updated by Tile Africa. If you do not agree with the revised Terms and Conditions, you should discontinue use of the Website.
   3. If there is anything in these Terms and Conditions that you do not understand then please contact us as soon as possible on 011 206 9000. Please note that calls to us may be monitored for training, security and quality assurance purposes.
10. Electronic communications
    1. When you visit the Website or send emails or other forms of electronic communication to Tile Africa via the Website or any form of electronic media including social media you are communicating electronically. Tile Africa may respond to any query or statement made in such communication by e-mail, posting a notice on the Website or using any other form of media including social media.
11. Product Purchase Terms & Conditions
    To the extent that you purchase any of our products or services using this Website, any such transaction will be subject to the General Terms & Conditions of Sale. Before submitting an order for any products and/or services, please familiarise yourself with the General Terms & Conditions of Sale. By submitting an order for any such products or services using the Website you shall be deemed to have reviewed and agreed to the contents of the General Terms & Conditions of Sale. Any quotation-generated quotation is valid for 7 days from the quotation date. This quotation is subject to review and confirmation of the prices quoted and availability of stock and may be revoked, by notice, by Tile Africa at any time before its acceptance (acceptance hereof is when you complete the purchase in-store). Delivery charges and installation services are not included. Errors and omissions excepted (E&OE). We strive to present our products as accurately and thoroughly as possible. However, please note that the images displayed on this website are for illustrative purposes only. Due to various factors, the product you receive may differ slightly from what is shown in the photos, including, but not limited to:
    1. Lighting Conditions: Variations in lighting during photography can affect colours, shadows, and highlights.
    2. Screen Differences: Differences in screen calibration across devices (phones, tablets, computers) may impact how colours and brightness appear.
    3. Product Updates: We occasionally update or refine product designs after images are taken, which may result in slight variations.
    4. Production Batches: Minor differences between production batches may lead to slight changes in colour or design.
    5. Product Images: While we make every effort to ensure our product images are as accurate as possible, we ask for your understanding that some minor discrepancies may occur. If you have any questions or concerns about the appearance or specifications of a product, please don't hesitate to reach out—we’re happy to assist!
    6. Additional Items: Images may include additional items or accessories for illustrative purposes
    7. Special Configurations: Images may depict a specific configuration or finish. Please refer to the product description or options for available customisations
    8. Measurements: Please note that measurement practices may vary slightly by manufacturer. We strive to standardize our measurements to ensure accuracy. We recommend double-checking all dimensions, particularly for installations requiring precise cut-outs or tight fits. Please consult your installer or contact us for guidance if needed
    9. Price: The sale of our tiles and décor items is based on a per-box pricing structure, with coverage per box varying depending on the specific product. Our mosaics are sold on a per-sheet basis.
12. Liability
    1. Tile Africa and its Affiliates do not warrant that the information, ideas, opinion or statements published on the Website is correct or fit for purpose. Your reliance on any of the information, ideas, opinions or statement contained on the Website is at your sole risk.
    2. Whilst Tile Africa take reasonable precautions regarding the operation and maintenance of the Website, neither Tile Africa nor its Affiliates, agents or representatives will assume any responsibility or liability for any damages to or for viruses that may infect your computer equipment or software or other property from accessing the Website.
    3. You access and use the Website at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results.
    4. Tile Africa will use reasonable endeavours to ensure that the Website is available to you, and keep the Website available at all times. However, you agree that Tile Africa shall not be liable for any loss or damage caused by or arising from the unavailability of, any interruption in or your use of the Website access (either in part or as a whole) for any reason whatsoever.
13. Indemnity
    You hereby indemnify Norcros SA, its Affiliates and its directors, officers, employees, servants, agents and / or contractors and / or other person for whom in law we may be liable (in whose favour this constitutes a stipulation alteri or stipulation for another) from any loss, damage, damages, liability, claim or demand due to or arising out of your access to the Website or your breach of this Terms and Conditions Policy.
14. Governing Law
    This Website is hosted and maintained in South Africa.
    You agree that and shall be governed in accordance with the laws of the Republic of South Africa and you consent to the jurisdiction of the South Gauteng Local Division, Johannesburg, South Africa in respect of disputes which arise from the Website and / or the Terms and Conditions Policy.
15. Queries
    If you have any questions or complaints about the Website or the Terms and Conditions Policy, please email Dion Naidoo at [email protected].
    If you wish to know which of your Personal Information Tile Africa processes or if you wish to update and / or correct such Personal Information, please contact Dion Naidoo at [email protected].
16. Severability
    Any provision in this Terms and Conditions Policy which is or may become illegal, invalid or unenforceable shall be ineffective to the extent that it has become illegal, invalid or unenforceable, and such provision shall be severed from the remaining provisions in this Terms and Conditions Policy, and in no way affect the legality, validity or enforceability of the remaining provisions in this Terms and Conditions Policy.
17. Electronic Communications and Transactions Act, 2002 (the “Act”)
    Access to the Website or through its applications is classified as “electronic transactions” in terms of the Act and therefore you have the rights detailed in Chapter VII of the Act and we have the duty to disclose the following information as per section 43(1) of the Act:
    
    

    Our full name and legal status :
    Norcros SA (Pty) Ltd. (Reg. no. 1952/000012/07)

    Street address :
    4 Porcelain Road, Olifantsfontein, 1666

    Postal address :
    Private Bag X4, Olifantsfontein, 1665

    Physical address for receipt of legal service :
    4 Porcelain Road, Olifantsfontein, 1666

    Website address :
    http://www.tileafrica.co.za

    Codes of conduct to which we subscribe :
    These terms and conditions

    Costs associated with the access to and use of the application :
    no charge for access to the website

18. Click here for store terms and conditions